Stop the truck roll before it starts.
Put a QR sticker on every unit you service. Customers scan it, work through an AI-drafted troubleshooting guide, and only file a service request when they actually need one — with photos and an AI summary already waiting in your inbox.
14-day free trial · full Pro features · no credit card
How it works
Three steps between a confused customer and either a fixed machine or a dispatch that’s actually ready to go.
Customer scans the sticker
No app, no login. The QR code on the unit opens a mobile page built for that exact piece of equipment.
They work the guide
A branching, AI-drafted troubleshooting guide walks them through the usual fixes — with a chat assistant for anything it didn't cover.
If it's still broken, they tell you
One tap files a service request with photos or video. You get an email with an AI summary of what they already tried.
Everything the call center used to handle
One dashboard for the guides, the stickers, and the requests that come in after.
AI-drafted troubleshooting guides
Describe an equipment type once and get a full branching guide in minutes — not a week of writing decision trees by hand.
Chat-style troubleshooting assistant
When the scripted steps don't cover it, customers can ask a question in plain language and get a real answer, right there on the guide.
Service requests with photos & video
Customers attach photos or a short video of the problem before they ever pick up the phone — you see it before you roll a truck.
AI dispatch summary in your inbox
Every request email includes an AI summary of what the customer already tried, so whoever picks it up knows what to bring.
Customer & equipment records
Every unit is tied to a customer, a location, and a full history of guides shown and requests filed — searchable from the dashboard.
Team roles that make sense
Owners run billing and settings; technicians work equipment and requests. Nobody sees another company's data — ever.
Built for the trades that live on service calls
Built on a real route, not a whiteboard
EquipQR is built by a working repair technician who services commercial coffee and espresso machines across Dallas–Fort Worth. Most of the calls that filled up his day turned out to be the same handful of things: a tripped breaker, an empty water line, a clogged group head. None of it needed a truck.
So he put a QR sticker on every machine on his route. Customers who scan it now try the two or three things that actually fix most problems before they call — and when they do call, he already knows what they tried and what to bring. Fewer wasted trips, faster fixes, and a sticker with his name on it sitting on every machine he services.
That’s the whole product: the tool one tech built to run his own route, made for any team that’s tired of driving out for a reset button.
Simple pricing, no overage surprises
Every plan includes a 14-day free trial with full Pro features. No credit card required.
Starter
For a single truck getting off paper and text threads.
Billed monthly, cancel anytime
- Up to 50 units of equipment
- 2 team members
- AI-drafted troubleshooting guides
- Service requests with photo & video
- Email support
Pro
For a growing crew that wants fewer truck rolls, not more.
Billed monthly, cancel anytime
- Up to 300 units of equipment
- 10 team members
- Chat-style AI troubleshooting assistant
- Your logo & colors on customer pages
- Priority email support
Business
For multi-crew operations that need it all.
Billed monthly, cancel anytime
- Up to 1,500 units of equipment
- Unlimited team members
- Everything in Pro
- Data export & API access
- Priority support
Frequently asked questions
More in the full FAQ.
Do my customers need to download an app or make an account?
No. Scanning the sticker opens a mobile web page — no app store, no login, no account for your customer to create. If the guide doesn't fix it, they submit a service request right from that same page.
How do I build the troubleshooting guides?
Describe the equipment type and its common failure modes once, and EquipQR drafts a full branching guide in minutes using AI. Review it, edit any step, and publish — every unit of that equipment type uses it from then on.
What happens if the guide doesn't fix the problem?
The customer submits a service request with photos or a short video straight from their phone. You get an email with an AI-written summary of what they already tried, so you can dispatch the right tech with the right parts on the first trip.
Can I print my own stickers?
Yes. Download a print-ready SVG or PNG for any QR code straight from the dashboard the moment you add a piece of equipment.
Put your first sticker on a unit today
Set up your first equipment type and QR code in minutes. No credit card, no commitment — cancel the trial anytime with nothing owed.